Service Message 2025–2027 Explorer Concerns — 55256

[RecallForum]

Special Service Message · SSM 55256

This is a Special Service Message, not a recall. SSMs are informational notes Ford sends dealers about a known condition or a change in procedure. They are not repair orders, and they don't by themselves change what is covered.

Published: Oct 16, 2026
Applies to: Explorer (2025–2027 model years)

Restrictions stated in the source:

• Equipment: equipped with power folding mirrors

Summary (official text)​

Some 2024-2026 Nautilus and 2025-2027 Explorer/Aviator vehicles equipped with power folding mirrors may exhibit concerns with the auto folding mirror functionality not matching the status selected by the switch in the center display screen menu. Examples include mirror auto folding not operating when the switch is enabled and/or auto folding continuing to function when the switch is disabled. This may be due to the software in the driver door module (DDM) and passenger door module (PDM). Power folding mirror operation from the physical button is not affected by this condition. Inform customers that engineering is currently working on a solution for this condition that is expected by the end of Q2 2027. Replacement or reprogramming of the accessory protocol interface module (APIM), DDM, or PDM will not resolve this condition. Monitor Professional Technician System (PTS) for additional information and schedule service appointments for customers once the repair becomes available.<br /><br /> If the vehicle exhibits this condition, submit a Vehicle Concern Report. To submit a report, click on the "Submit G

Sources​

• SSM 55256 (PDF, NHTSA document 11038624) — Oct 16, 2026

Details from NHTSA as of Oct 22, 2026. If NHTSA or Ford revises this notice, this post is updated and significant changes are noted in a reply. The linked documents are the authority, and a dealer can confirm whether it applies to your VIN.

Have you experienced this issue with your vehicle? Let us know your model year and engine, plus any diagnosis or repair details.