Service Message 2025–2027 Explorer One of the Front Power Windows Stuck Down or Inoperative — 55303

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Special Service Message · SSM 55303

This is a Special Service Message, not a recall. SSMs are informational notes Ford sends dealers about a known condition or a change in procedure. They are not repair orders, and they don't by themselves change what is covered.

Published: Oct 29, 2026
Applies to: Explorer (2025–2027 model years)

Summary (official text)​

Some 2025-2027 Aviator/Explorer/Police Interceptor Utility vehicles may exhibit one of the front power windows stuck down or inoperative with a window regulator cable that has come off of the window regulator pulleys. The torque specification is being increased for the 2 upper window regulator nuts from 97 lb-in (11 Nm) to 115 lb-in (13 Nm). Use a torque wrench to apply the updated 115 lb-in (13 Nm) torque specification when installing a new front window regulator. Workshop Manual (WSM), Section 501-11 is in the process of being updated to reflect this change.<br /><br /> Engineering is currently working on a permanent solution for this condition. If the vehicle exhibits this condition, submit a Vehicle Concern Report. To submit a report, click on the "Submit Global Concern Report (GCR)" link at the upper right of the Professional Technician System (PTS) Vehicle ID screen (vehicle identification number [VIN] required) and fill out the form. Do not use the "Report A Problem" link to submit a report for this condition.

Sources​

• SSM 55303 (PDF, NHTSA document 11039156) — Oct 29, 2026

Details from NHTSA as of Nov 5, 2026. If NHTSA or Ford revises this notice, this post is updated and significant changes are noted in a reply. The linked documents are the authority, and a dealer can confirm whether it applies to your VIN.

Have you experienced this issue with your vehicle? Let us know your model year and engine, plus any diagnosis or repair details.