Service Message 2025–2027 Explorer "Steering Fault Service Required" Message — 55298

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Special Service Message · SSM 55298

This is a Special Service Message, not a recall. SSMs are informational notes Ford sends dealers about a known condition or a change in procedure. They are not repair orders, and they don't by themselves change what is covered.

Published: Oct 29, 2026
Applies to: Explorer (2025–2027 model years)

Summary (official text)​

Some 2025-2027 Aviator/Explorer/Police Interceptor Utility vehicles may exhibit a "Steering Fault Service Required" message in the instrument panel cluster (IPC) with diagnostic trouble codes (DTC) C1B00, U2016, and/or U3000:96 set in the power steering control module (PSCM) after using the Ford Diagnosis and Repair System (FDRS) scan tool to reprogram the steering column control module (SCCM) and/or the gearshift module (GSM). To correct this condition, perform the following: <br /><br /> - To clear DTCs C1B00 and U2016, disconnect the 12-volt battery for 5 minutes, then reconnect the battery. On hybrid vehicles, the auxiliary battery must also be disconnected.<br /> - To clear DTC U3000:96, download and run the "PSCM - Reset the Power Steering Control Module (PSCM)" application using the latest software version of the FDRS scan tool.<br /> - If U211B is set in the PSCM, download and run the "Trusted Real-Time Operation Network (TRON) Module Authentication" application using the latest software version of the FDRS scan tool. When prompted, select the "TRON Diagnosis and Repair" option.<br /><br />

Sources​

• SSM 55298 (PDF, NHTSA document 11039144) — Oct 29, 2026

Details from NHTSA as of Nov 5, 2026. If NHTSA or Ford revises this notice, this post is updated and significant changes are noted in a reply. The linked documents are the authority, and a dealer can confirm whether it applies to your VIN.

Have you experienced this issue with your vehicle? Let us know your model year and engine, plus any diagnosis or repair details.