Service Message 2027 Expedition Intermittent Condition — 55262

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Special Service Message · SSM 55262

This is a Special Service Message, not a recall. SSMs are informational notes Ford sends dealers about a known condition or a change in procedure. They are not repair orders, and they don't by themselves change what is covered.

Published: Oct 22, 2026
Applies to: Expedition (2027 model year)

Restrictions stated in the source:

• Build dates: built on or before 13-Sep-2026
• Equipment: equipped with power running boards

Summary (official text)​

Some 2027 Expedition/Navigator vehicles equipped with power running boards built on or before 13-Sep-2026 may exhibit an intermittent condition where the power running boards are unable to deploy or retract with a "Power Running Board Fault" message in the instrument panel cluster (IPC). Diagnostic trouble codes (DTC) C1008:15 and/or C1009:15 may be stored in the driver seat module (DSM). DTC U0208 and/or U0244 may also be stored in various other modules. Other DSM functions may be affected such as heated/cooled/memory seats. This may be due to the software in the DSM. If offline, DSM communication can be restored by cycling the power seat switch or performing a power reset to the DSM. DSM software will update automatically if vehicle connectivity is enabled in the vehicle•s settings. Schedule a service visit for customers who don't want to wait, or have disabled vehicle connectivity, or report that they did not receive the update by December 2026. To correct the condition in the service department, download and run the "DSM - Driver Seat Module (DSM) Module Software Update" application using the latest

Sources​

• SSM 55262 (PDF, NHTSA document 11038693) — Oct 22, 2026

Details from NHTSA as of Oct 27, 2026. If NHTSA or Ford revises this notice, this post is updated and significant changes are noted in a reply. The linked documents are the authority, and a dealer can confirm whether it applies to your VIN.

Have you experienced this issue with your vehicle? Let us know your model year and engine, plus any diagnosis or repair details.